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Effective Date: March 20, 2025

At Element, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, this Return & Refund Policy outlines the steps you can take to return items and receive a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Unused and Unworn: The product must be in its original condition and packaging.
  • Timeframe: Returns must be initiated within 30 days of the delivery date.
  • Proof of Purchase: You must provide a valid receipt, order number, or purchase confirmation.

The following items are non-returnable:

  • Clearance or final sale items.
  • Personalized, customized, or made-to-order products.
  • Items damaged due to misuse or wear and tear not covered by manufacturing defects.

How to Initiate a Return

  1. Contact Us:

    • Send an email to support@element.com or call us at (415) 555-9876 to notify us about your return. Include your order number and the reason for the return.

  2. Return Instructions:

    • We will provide you with instructions on how and where to send your package. You are responsible for the return shipping cost unless the return is due to a mistake on our part (e.g., defective or incorrect item).

  3. Ship Your Return:

    • Safely package the item in its original packaging and include your proof of purchase. Use a trackable shipping method to ensure the item reaches us.

Refund Process

Once we receive and inspect the returned item, we will process your refund as follows:

  • Refund Timeline: Refunds are issued to your original payment method within 7-10 business days.
  • Shipping Costs: Original shipping fees are non-refundable, except in cases where the return results from our error.
  • Non-Eligible Items: If the returned item does not meet our eligibility criteria, we will notify you, and the item may be returned to you at your expense.

Exchanges

We offer exchanges only for defective or incorrect items. If you would like a different size, color, or product, we recommend returning the original item and placing a new order.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact Us: Email us at support@element.com within 7 days of receiving the item. Include photos of the damage and your order details.
  2. Resolution: We will either send you a replacement or issue a full refund, including shipping costs.

Cancellations

To cancel an order, contact us immediately at support@element.com or (415) 555-9876:

  • Before Shipment: Orders canceled before they ship will be refunded in full.
  • After Shipment: If the order has already been shipped, you may return it upon receiving it, following the standard return procedure.

Contact Us

For questions or assistance with returns and refunds, please contact our customer support team:

Thank you for choosing Element, where thoughtful design meets sustainable living. 🌿✨

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