Questions about an order, a product, or anything else — we're here.
We aim to reply within 24 hours on business days.
customerservices@elementhome.net
Before you write — your question might already be answered in our FAQs.
Want to return something? Email us with your order number and we'll send return instructions within 24 hours. No forms, no hassle.
All orders are shipped within 12-36 hours. Shipping time may vary depending on product availability but all orders are tracked straight to your door. Delivery may take 7-10 days from the date of order.
Once an order has been paid for, you will recieve an email confirmation. You will also recieve an email containing shipping information once your order has left our warehouse. If you haven't recieved an order confirmation, please send us an email at customerservices@elementhome.net
Yes! Provided your order has not yet been dispatched, please send us an email at customerservices@elementhome.net with your order number and new address.
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