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Orders
Below are some of are common questions about orders
How do I make a purchase?
To make a purchase at Element:
- Browse our collection of premium home accessories and furniture on elementhome.net.
- Click the "Add to Cart" button for the item(s) you want.
- Go to your shopping cart to review your selections.
- Proceed to checkout and provide your shipping and payment details.
- Confirm your order – you’ll receive a confirmation email with all the details.
- For assistance, contact us at support@element.com.
How do I know if my order is confirmed?
- Your order number.
- A summary of the items purchased.
- Shipping and payment details.
Can I change my shipping address after my order is placed?
Yes, but only if your order hasn’t been shipped yet:
- Contact us immediately at support@element.com or call (415) 555-9876.
- Provide your updated shipping address and order number.
- Once the order is shipped, we may not be able to change the address, but we’ll do our best to assist you.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes! We ship worldwide. International shipping costs and delivery times vary by location. International customers are responsible for any customs fees or taxes.
WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
Contact us immediately at support@element.com if your order hasn’t shipped yet. Include your order number and the correct address. If the order has already been shipped, we may not be able to update the address, but we’ll do our best to assist you.
What is your return policy?
To return an item:
- Ensure it’s unused, in its original packaging, and within 30 days of delivery.
- Contact us at support@element.com to initiate the return.
- Ship the item back using a trackable method (return shipping costs are your responsibility).
- Refunds will be processed within 7–10 business days once the item is received and inspected.
How long will it take until I receive my order?
Delivery times depend on your location and shipping method:
- Domestic (U.S.): 3–7 business days
- International: 7–21 business days (customs processing may add delays).
You’ll receive a tracking number once your order ships to monitor its progress.
